Please make sure the accessories of the charger port of the receiver are on, or the charger cannot work

1) About the contact points (prongs), at the last step, please use the test light as a screwdriver to tighten them.
2) About the silicon covers, please press them down to the bottom when installing. Or you can also add some super glue to fix them.

Please send an email to our After-sale service support@patpet.com , and with the below info

1.Model name

2.Picture of products

3.ASIN Number

4.Describtion of your issue

We will reply to you within 12 hours

Please confirm whether you want to continue using the old dog training collar or buy a new one to control two dogs

  1. 1. If you want to change the new dog training collar, patpet currently supports one-to-two models

6 series:Model 610. 620. 630. 640. 650. 651. 661. 680

3 series:Model 301. 310. 320. 350. 360

5 series:Model 511

You can buy the collar on Amazon


  1. 2. If you don’t want to replace your training collar, only need to add a collar strap. Please send an email to support@patpet. com, the email attached to the product picture, model and your needs, our customer service will give you a professional response
  1. 1.For Amazon sellers, PAT PET only accept sellers who customize their own logo or without logo to sell on that. For other platforms and offline sellers then have no limit with brands.

2.All sellers need to keep our pricing policy to make sure each agent gets reasonable profit.

3.Each city will set 5 agents from this year (2020)

4.MOQ is 1000 pcs

5.Support OEM & ODM


If the above conditions are acceptable, please provide following info and email to inquiry@patpet.com. The Patpet team will review it as soon as possible

1.Where is your market, online like Amazon, eBay, wish, etc, or offline

2. Are you a retailer/wholesaler or distributor

3.Do you need to customize your own brand or not

3.Could you please let us know more about your sales channel

   6 Series:610. 620. 630. 640. 650. 651. 661. 680

   3 Series:301. 310. 320. 350. 360

All 3 series of models works for small and mid dogs

All 6 series models works for mid and large dogs

Please confirm your requirements before purchasing a dog training collar

1. How many dogs do you have to train? Patpet comes in 2 types. One can control one dog, another one can control two dogs

2. Charge and batteryoption, the charge is normal charge 2 hours, can be used about 15 Days; batteries for AAA batteries. You can easy buy on the market. Please choose the one you prefer

3. The function of Patpet training collars: vibration, tone, vibration + tone, shock


Here’s a guide to choosing a dog trainer.  If you still don’t know how to pick one, please let us know what you need and our customer service will give you the best advice. Contact us on support@patpet.com


Purchasing the Patpet Dog Collar

Yes, it will but not that strong. The Patpet shock function has 16 levels, 1 level is the lowest level, 16 levels are the highest. We recommend starting it on 1 level

Depends on the hair of dogs, if the thick fur, please choose the long one.