FAQ

FAQ

How to Use

Why my charger not working for the receiver

Please make sure the accessories of the charger port of the receiver are on, or the charger cannot work

The Metal contact points (prongs) /silicone covers fall off frequently, how to make them tighten them

1) About the contact points (prongs), at the last step, please use the test light as a screwdriver to tighten them.
2) About the silicon covers, please press them down to the bottom when installing. Or you can also add some super glue to fix them.

Do you sell replacement parts? One of the rubber cover /prongs fell off of my dog's collar

Please send an email to our After-sale service support@patpet.com , and with the below info

1.Model name

2.Picture of products

3.ASIN Number

4.Describtion of your issue

We will reply to you within 12 hours

I recently got another dog and would like to add a second collar. What do I need to do

Please confirm whether you want to continue using the old dog training collar or buy a new one to control two dogs

  1. If you want to change the new dog training collar, patpet currently supports one-to-two models

6 series:Model 610. 620. 630. 640. 650. 651. 661. 680

3 series:Model 301. 310. 320. 350. 360

5 series:Model 511

You can buy the collar on Amazon

  1.  If you don’t want to replace your training collar, only need to add a collar strap. Please send an email to support@patpet. com, the email attached to the product picture, model and your needs, our customer service will give you a professional response

I have a 7 1/2 lb dog. which is your best collar

   6 Series:610. 620. 630. 640. 650. 651. 661. 680

   3 Series:301. 310. 320. 350. 360

All 3 series of models works for small and mid dogs

All 6 series models work for mid and large dogs

How can I choose Patpet training collars

Please confirm your requirements before purchasing a dog training collar

1. How many dogs do you have to train? Patpet comes in 2 types. One can control one dog, another one can control two dogs

2. Charge and battery option, the charge is normal to charge 2 hours, can be used about 15 Days; batteries for AAA batteries. You can easily buy on the market. Please choose the one you prefer

3. The function of Patpet training collars: vibration, tone, vibration + tone, shock

Here’s a guide to choosing a dog trainer.  If you still don’t know how to pick one, please let us know what you need and our customer service will give you the best advice. Contact us on support@patpet.com

Purchasing the Patpet Dog Collar

If I do not insert the contact points will the collar still shock

Yes, it will but not that strong. The Patpet shock function has 16 levels, 1 level is the lowest level, 16 levels are the highest. We recommend starting it on 1 level

Do you sell replacement remotes? I lost the remote right away and never be found again

Yes, Please contact us get after-service. Email: support@patpet.com

I want to know if I can order a second remote for the Patpet Dog Training Collar, so that we can use 2 remotes with the one collar

We do not suggest that, normally one remote could control 2 dogs

Why are there two sets of contact points when I receive the collar

Depends on the hair of dogs, if the thick fur, please choose the long one.

How to assemble the collar belt

How-to-assemble-the-collar-belt

Step 1. Pass the nylon belt through the receiver
Step 2. Pass the belt through the tri-glides buckle
Step 3. Pass the belt through the side release buckle
Step 4. Pass the excess belt through the tri-glides buckle again

Video Guide

How to find the best vibration (shock) level for dog

The unit comes with Up and Down buttons to control the vibration /shock level, with Level 1 being the lowest level and Level 8 (some models are Level 16) being the highest. The level of vibration/shock best suited for your dog depends on your dog’s temperament and the threshold for vibration/shock. Always start at the lowest level and work your way up. The appropriate level can be found when the dog responds to the vibration/shock with a mild reaction, such as a flick of the ear, a lick of the lips, a tensing of the neck muscles, etc. The vibration/shock level may vary depending on the training situation. When highly distracted, dog’s will require a higher level of vibration/shock

Service & Support

Can you tell me the procedure of opening a wholesale account

  1. 1.For Amazon sellers, PAT PET only accepts sellers who customize their own logo or without logo to sell on that. For other platforms and offline sellers then have no limit with brands.

2.All sellers need to keep our pricing policy to make sure each agent gets reasonable profit.

3.Each city will set 5 agents from this year (2020)

4.MOQ is 1000 pcs

5.Support OEM & ODM

 

If the above conditions are acceptable, please provide the following info and email to inquiry@patpet.com.

The Patpet team will review it as soon as possible

1.Where is your market, online like Amazon, eBay, wish, etc, or offline

2. Are you a retailer/wholesaler or distributor

3.Do you need to customize your own brand or not

3.Could you please let us know more about your sales channel

More Wholesale Account Details 

Troubleshooting Guide

My pet does not respond when I press a button

1.Make sure the receiver collar has been turned on.

2.If your range has reduced from the first time you used the remote training collar, the battery may be low in either the remote or receiver collar.

3.Terrain, weather, vegetation, transmission from other radio devices and many other factors can impact the amount of range you have with the unit.

4.Test the receiver collar. Refer to “how to use the test lamp” for details.

5.Increase the shock level. Refer to “find the best shock level for your pet “for more information.

6.Make sure the receiver collar’s contact points are placed snugly against your pet’s skin. Refer to “collar fitting”for more information.

The receiver collar will on turn on

Make sure the receiver collar has been charged. For the initial charge, be sure to charge it for 4 hours. Subsequent charges only take 2-3 hours.

The receiver collar is not responding to the remote

1.Make sure the receiver collar is on

2.If the indicator light does not come on when any button is pressed on the remote, ensure that the batteries are charged properly

3.If the first two solutions did not resolve your problem. Refer to “pair the remote and the receiver collar”

How to change battery on patpet collar

When the LED display words are not clear; can not normally use the function of the dog training collar; the low battery alarm. You can choose to replace the battery to find out if the battery capacity is low or not.

 

On this occasion, you need to prepare four new AAA batteries. Remove dog training collar receiver and transmitter back cover (battery version), replace the AAA Batteries.